Frequently Asked Questions
GENERAL CLASS INFO
Our classes are small – especially our weekly classes which run with only 4-8 participants. We’ve designed our classes this way so that everyone receives individual attention and the opportunity to make friends over the six week period.
We ask you arrive 10-15 minutes prior to the class starting so we can start on time. If you arrive 30 minutes early and the door is locked – don’t worry – we’re setting up in the kitchen and will be there to open the door 15 minutes before class. We start on time, if you’re late you’ll have to catch up.
In the kitchen you need to wear closed in shoes (non-slip is fantastic!), comfortable clothes and we’ll provide you with an apron – Yay! No laundry for you! We strongly encourage you not to wear rings, bracelets and hanging jewellery in the kitchen.
For most classes attendees will work in pairs with their own cooking station setup, handling their own ingredients and consuming the food prepared. Dishes are prepared and shared by the participants and our chef. We maintain very stringent hygiene and food safety standards and ask our attendees to cooperate with our directions to maintain these standards.
CLASS FAQ
GIFT VOUCHER – HOW DOES IT WORK?
Congratulations on receiving (or giving) a gift voucher. We can send electronic and paper vouchers.
Our Gift Vouchers can be purchased in various amounts and can be used towards purchasing any of our classes, hampers or products we have for sale.
On our website select a class with availability you’d like to attend (or any other product from our shop). Select the number of tickets you’d like to book and proceed to checkout where you’ll be prompted with “do you have a voucher” enter the code, and the value of the voucher will be deducted from your purchase. If you have any difficulties redeeming your voucher please contact us.
UNDER 18s
We welcome anyone 15 or older in our classes – if you have a younger family member you wish to include in a class please contact Julia to discuss.
CAN I BOOK A PRIVATE CLASS?
We love hosting and tailoring private functions! We can host classes for up to 12 participants or tastings for up to 32!
Please contact Julia to discuss how we can tailor make a private function to suit the needs of your group.
CAN’T MAKE IT – CAN I SEND A FRIEND?
Please do! If you have to make a change within a week of a class you’ve booked please consider sending someone in your place. ALL TICKETS ARE TRANSFERABLE. Just let us know who IS and ISN’T coming.
WHERE ARE YOU?
Kitchen NV is located at Shop 1, 5 Gilmore Place, Queanbeyan West, NSW, 2620. An approximately 20 minute drive from Canberra Centre (12km). We are opposite Ernie Beaver Park, behind the Metro on Tharwa Road next to The New Planet Bottle-O. We have ample parking at the shop and on the street.
WHAT DO I NEED TO BRING?
All you need to bring on the day is your smile and any alcohol you would like to drink with the meal!
Aprons will be provided for you during class
Comfortable (not flowy) clothes are recommended
Closed shoes are required to wear in the kitchen
Please don’t wear rings, bracelets or long chains in the kitchen
MOBILITY ACCESS
While our shop and kitchen are accessible and our parking is level we unfortunately have a small 1970s bathroom that is not mobility friendly.
Please contact Julia 0412244911 if you have concerns.
WHAT IF I HAVE A FOOD ALLERGY?
If you have any concerns about dietary requirements or any of the recipes please contact Julia via email (msjzanetti@icloud.com) or on 0412244911 PRIOR to booking a class.
Whilst every attempt will be made to accommodate individual dietary requirements we are a group class and food is made to share and some recipes being made cannot have ingredients substituted.
Our kitchen produces pastry and breads daily with a heavy presence of nuts and wheat flour in our recipes. Likewise onion, garlic herbs & spices.
We can prepare gluten free meals on request, but should you be coeliac, please be aware there is always flour particles in the air and particles may also be present on equipment as we bake our own breads and pastries. If you are coeliac and affected by the use of flour in the same room, unfortunately we request you do not attend.
ARE YOU BYO?
Yes we are a BYO venue, so please bring alcoholic beverages and anything else you would like to enjoy on the day.
Alcoholic beverages are not permitted in the kitchen but can be enjoyed at the end of class with the meal we’ve prepared.
With the exception of our Tasting events or Events with provided alcohol we are BYO.
We adhere to all RSA rules and responsibility. There is water and non alcoholic refreshments available at all our classes and functions.
I NEED TO CHANGE THE DATE OF MY CLASS OR THE DETAILS OF GUEST/S ATTENDING?
If you need to change the date of a class you are booked into please contact Kitchen NV as soon as possible.
Tickets are non refundable but a date change is able to be processed if more than 7 days notice is given prior to class date.
Within 7 days if you can’t attend a class please SEND A FRIEND, just let us know you’re unable to make the class and who will be there in your stead.
IF YOU DON’T FEEL WELL THE DAY OF YOUR CLASS?
Please contact Julia: 0412 244 911